ABOUT SHIPPING

Shipping
Q: Why is the shipping so expensive???
A: We calculate shipping based on the weight of items in your order. Some especially long or bulky items incur a dimensional weight charge (this is not within our control, but dictated by USPS, UPS and FEDEX). And since we have some products that are drop shipped from different parts of the country, we try to average shipping costs throughout the US. this sometimes means that you get charged too much if you are close to us or one of our drop shippers. We always look at the shipping charged and the actual shipping and make a refund if needed.
If you feel the shipping is excessive, please let us know and we will see if we can give you a better rate—sometimes the weight settings we have are incorrect, and it helps us to set those more accurately.

Q: Can I pick my order up at the warehouse?

A:We are open for business at 826 East Park Street. If you plan to come by our warehouse to pick up an order we request that you place your order online and choose the "In-store Pickup" option from the shipping information dropdown when you check out (see illustration below) This way, we have your order ready for you to pickup when you arrive.

Will Call hours are 3:30-5PM Weekdays


Q: How will my order be shipped?

A: We use primarily USPS Priority mail. Most packages are small, and for residential deliveries, this is more economical than UPS. We do occasionally use UPS or FedEx for larger shipments (such as epoxy and fiberglass), and will also use one of them if specifically requested. Please ask if you would like express shipping. We will calculate any extra charges and get back to you.

Q: Is first class shipping possible?

A: We can ship first class up to 13 ounces. After 13 ounces, the priority rate automatically applies. If you are ordering small, light items, ask, and we will check. We can also ship parcel select on some larger items—we just have to check weights and dimensions with postal requirements.

Q: How is the shipping amount calculated?

A: Shipping is calculated by weight. If you feel the shipping is excessive, please let us know and we will see if we can give you a better rate—sometimes the weight settings we have are incorrect, and it helps us to set those more accurately.

Q: How quickly will my order arrive?

A: We are a small operation, and while we do our best to ship promptly, but we cannot promise same or even next day shipping at all times.

If you wait until the last minute to order parts, there is a chance you will be disappointed--some parts might be on back-order, or we will be out of the office for a day or two and shipping will be delayed. We always try to let customers know about back-orders--which are largely out of our control.

International shipping

Q: Do you ship internationally?

A: Yes—just enter the items you want and then the correct region in the shopping cart to see your shipping cost. Do note that if we charge you too much shipping, we will refund any overages.

Q: Are all items available for international shipping?

A: No—we cannot ship epoxy, fiberglass cloth, paints or other liquid items internationally. Some large items are only available with a shipping quote. Please check the page of the item you wish to order to see if there are international restrictions.

Q: Why is international shipping so expensive?

A: We typically use priority mail for international shipping because we have found it to be the most reliable method. We also add insurance to most large international shipments—if lost, we will be able to reship your items.
If we find that we can ship your package in a flat rate box, we will do that and refund the extra shipping. You can certainly ask us if we think your order will fit in a flat rate box.

Q: Can you ship my international order first class?

A: Small items (under 4 pounds), can sometimes ship first class for less that flat rate priority. We will ship first class if asked, but we cannot predict time in transit (it can be slow). Delivery confirmation is now available for some countries. Please inquire about first class shipping: We need your FULL address to accurately calculate shipping.

Email: duckbbs@gmail.com