FAQ

Q: Is ordering from your site secure?

A: Yes. When you reach the part of the shopping cart that asks for your credit card information, look for the padlock icon in the bottom right corner. This is your assurance of security.

Q: Can I call you with my credit card number?

A: Please send your order as usual and choose “mail payment” or ‘fax” for the payment option. In the comment section, indicate that you would like our phone number so that you can call us. We will send it to you by email ASAP. Alternately, you can click and ask us for the number by or use our Skype name (duckworks) if you subscribe to that service.

Q: How will my order be shipped?

A: We use primarily USPS Priority mail. Most packages are small, and for residential deliveries, this is more economical than UPS. We do occasionally use UPS for larger shipments, and will also use UPS if specifically requested. Please ask if you would like express shipping. We will calculate any extra charges and get back to you.

Q: How will I know if my order went through?

A: If you receive an automatic order confirmation from our shopping cart (shortly after the order is placed), your order went through. If not, the order was not completed. We will send a separate shipping confirmation when your order is shipped.

Q: How is the shipping amount calculated?

A: Shipping is calculated by weight. For some reason, our shopping cart lists everything in pounds, but please substitute ounces for the word “pound” in the shopping cart.

Q: Will you share my email with anyone else?

A: No. If you ask to be added to our newsletter list, we will add you to that, but otherwise your email exists only in our customer data files.

Q: Why do you need my phone number?

A: Phone numbers are essential for epoxy orders as UPS and DHL usually require one from the shipper. We may also need your phone number so that we can call you if there is a problem with your order. We will typically try your email address first, but so often our inquiries are lost to spam filters that it is nice to have the phone number as well.

Q: Do any of the boat building supplies or hardware come with instructions for installation or use?

A: No. We assume you are buying hardware or supplies because you are building a boat and know how to use or install this stuff. Some of the gear and tools come with information from the manufacturers, but by and large you will recieve just the item you ordered. That said, we do our best to answer specific questions about the items we sell either before or after purchase. (you can write Chuck with technical questions at: chuck@duckworksmagazine.com - please be patient as he gets a lot of questions and may be a day or two in responding)